I. Out-of-Warranty Service Plans
After the warranty period expires, we will continue to provide services. Customers may choose either of the following options based on their needs:
Annual Maintenance Plan: We provide at least two on-site inspection and maintenance visits per year. During the service period, labor, travel, spare parts, and consumables costs (for failures not caused by human damage) will be covered by us.
On-Demand Maintenance Plan: Upon receiving your service request, we will arrange on-site support. Labor and spare parts costs will be borne by your company. We can also provide training for your staff on daily maintenance methods.
II. Service Commitments
During the warranty period, we commit that:
Any quality issues arising from repairs, replacement of parts, or related materials will be fully borne by us.
For failures caused by human damage, we can provide repair services; however, the cost of damaged parts will be borne by your company.
III. Services After Warranty Expiration
We provide lifetime maintenance services; labor and material costs are borne by the user.
Upon request, we can provide paid upgrades and optimization/retrofit services.
IV. Warranty Service
Guided by a service philosophy of professionalism, speed, and sincerity, we focus on customer satisfaction, respond promptly to customer needs, and are committed to providing global clients with high-quality industry solutions and a complete customer service experience.
Warranty Period: Subject to the specific terms of the contract.
Warranty Start Date: Calculated from the date of acceptance and handover upon successful inspection.
Maintenance Service: Each year, before your company puts the product into use, we will provide one comprehensive inspection and maintenance service. The exact time and liaison personnel shall be coordinated and scheduled by your company in advance.
Inspection & Maintenance Scope: Includes checks on lock status, software operation, and product appearance. During the warranty period, failures not caused by human damage will be repaired free of charge.
Service Report: After each service is completed, our staff will issue a Maintenance & Adjustment Service Report, to be signed and confirmed by both parties.
Routine Service Process: Our customer service team will log your call in full and confirm the fault description. Our technicians will first provide remote guidance to resolve the issue. If the problem cannot be fixed remotely, an on-site visit will be arranged. After completion, a Service Work Order will be filled out to record the fault symptoms and corrective actions, and signed by the responsible person for confirmation.
