I. Out-of-Warranty Service Plans
After the warranty period expires, we will continue to provide services. Customers may choose either of the following options based on their needs:
Annual Maintenance Plan: We provide at least two on-site inspection and maintenance visits per year. During the service period, labor, travel, spare parts, and consumables costs (for failures not caused by human damage) will be covered by us.
On-Demand Maintenance Plan: Upon receiving your service request, we will arrange on-site support. Labor and spare parts costs will be borne by your company. We can also provide training for your staff on daily maintenance methods.
II. Service Commitments
During the warranty period, we commit that:
Any quality issues arising from repairs, replacement of parts, or related materials will be fully borne by us.
For failures caused by human damage, we can provide repair services; however, the cost of damaged parts will be borne by your company.
III. Services After Warranty Expiration
We provide lifetime maintenance services; labor and material costs are borne by the user.
Upon request, we can provide paid upgrades and optimization/retrofit services.
